At Mobile Express Tax Services, your privacy is not only important, it is essential to the trust you place in us. This Privacy Policy explains how we gather, use, protect, and share information when you visit our website, use our mobile services, or engage us for tax preparation.
By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following categories of information:
Details You Provide Directly
- Full name, home or mailing address, email, and phone number.
- Identification numbers such as Social Security Number or Taxpayer Identification Number.
- Income details, employment records, deduction information, dependent information, and other tax-related data.
- Bank account or payment details if you request direct deposit or make a service payment.
Information Collected Automatically
- Internet protocol (IP) address, browser type, device identifiers, and operating system.
- Activity data, such as pages visited, time spent, and how you navigate through our site.
- Location details if you enable location services on a mobile device.
Information from Outside Sources
- Government agencies and tax authorities when needed for compliance.
- Third-party partners who help with verification or secure payment processing.
2. How We Use Your Information
We use your personal information to:
- Accurately prepare and file your tax returns.
- Authenticate your identity and prevent fraud.
- Communicate with you about appointments, updates, and filing status.
- Process payments and issue refunds where applicable.
- Improve our services, website, and customer experience.
- Meet legal and regulatory requirements.
- Provide optional service updates or offers if you choose to receive them.
3. Sharing Your Information
We do not sell or rent your data. We may share information only when necessary:
- With service providers such as e-filing platforms, secure payment processors, or IT support contractors.
- With federal or state agencies as required by law.
- With parties you authorize us to share information with, such as legal or financial representatives.
- In the event of a business transfer, merger, or acquisition, provided safeguards are in place to protect your data.
4. Safeguarding Your Information
To keep your data safe, we use:
- Encryption for sensitive data during storage and transmission.
- Secure servers with access restricted to authorized personnel.
- Ongoing monitoring, updates, and audits of security systems.
- Confidentiality agreements and training for employees handling client information.
Even though we apply strong protections, no online system can guarantee complete security. We encourage clients to use strong passwords and protect their personal devices.
5. Data Retention
We keep your information for as long as it is required to:
- Deliver tax preparation and filing services.
- Comply with federal and state record-keeping laws.
- Resolve disputes or fulfill contractual obligations.
Once data is no longer needed, we securely delete or destroy it.
6. Your Rights
You may:
- Request access to the personal information we hold about you.
- Ask us to update or correct inaccurate information.
- Request deletion of certain data when permitted by law.
- Opt out of promotional communications at any time while continuing to receive important service notifications.
7. Policy Revisions
This Privacy Policy may be updated as laws, regulations, or our business practices change. Whenever revisions are made, we will update the Effective Date at the top of this page. Checking this page periodically will help you stay informed about how your information is managed.
8. Contact Us
For any inquiries or feedback about this Privacy Policy, you can reach us at:
530-260-3474
[email protected]